Pathetic service. I wish there were an option to give a negative rating.
My order was delayed, and despite that I was repeatedly told that it had been dispatched. I called them more than 30 times on different numbers but no one responded.
The cake and surprise were supposed to be part of a birthday celebration. I placed the order on the same day expecting it to be delivered on time. I was even willing to tolerate a delay of 1–2 hours but we ended up cutting the cake the next day.
I cried so much because I felt like I had ruined someone’s birthday despite planning everything properly. I kept texting them that I had to go out but we couldn’t even hang out because I was waiting for the cake and surprise until 10 PM with only two hours left before the birthday was over.
This entire experience was extremely disappointing and heartbreaking. Pathetic service. Neverrrrrr everrrrrrrrrr going to buy from them again. Shame on you guys!